Our services
Key Holding Services
SIA-approved key holding and alarm response — 24/7 coverage for commercial and residential premises across the UK.
What key holding covers
Key holding is the service of holding a secure copy of your premises' keys and responding on your behalf to out-of-hours incidents — alarms, calls from neighbours, suspected break-ins, weather damage, and any other situation that needs an authorised person on site. It removes the burden, risk, and cost of nominating an employee to attend incidents in the middle of the night.
We Secure Services provides SIA-approved key holding and alarm response across the UK. Your keys are stored in our secure facility with restricted access and full audit logging. When an alarm activates, our local mobile patrol officers are dispatched to attend, inspect the premises, secure any breach, and coordinate with the police, alarm receiving centre, and your nominated contacts as needed.
Our key holding service is more than just an emergency response — it's peace of mind. You'll know that whether it's 2am, Christmas Day, or a bank holiday weekend, a vetted SIA-licensed officer will respond on your behalf, with a full incident report waiting for you the next morning.
What's included
Secure off-site key storage
Audited cabinet storage with restricted access and non-identifying tags.
24/7 alarm and incident response
Round-the-clock dispatch to alarm activations and incidents.
Site inspection on activation
Full perimeter and internal inspection on every callout.
Securing breached perimeters
Coordination with locksmiths, glaziers, and boarding-up contractors.
Emergency services liaison
On-the-ground contact with police, fire, and ambulance.
Lock-up and unlock services
Routine open-up and lock-down visits at scheduled times.
Detailed incident reports
Written reports usually with you within hours of the incident.
Who it's for
Commercial premises and SMEs
Small businesses that can't justify a 24/7 in-house responder.
Retail stores and showrooms
High-street, retail-park, and standalone retail premises.
Schools, churches, community buildings
Buildings empty out of hours but needing reliable response.
Residential property managers
Block managers and landlords with multi-unit portfolios.
Holiday homes and second properties
Properties left vacant for extended periods.
Why choose us
SIA-approved service
Compliant with the SIA Approved Contractor Scheme standards.
Audited key storage
Restricted access with non-identifying reference tags only.
Local mobile patrol cover
Officers nearby for fast response — not dispatched from miles away.
Insurer-aligned response times
Targets matched to ARC and underwriter expectations.
24/7 named account manager
Real human contact whenever something goes wrong.
Frequently asked questions
For most UK locations our target response time is within 20-30 minutes of activation, often faster in city centres. Response times depend on your premises' location relative to our nearest mobile patrol officer — we'll confirm specific targets in your service agreement.